Privacy Policy
This Privacy Policy agreement is effective as of 4/01/2025.
Thank you for choosing Oh Wow Cleaners. We value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and protect your data when you use our website for scheduling laundry services and accessing information about our offerings.
Important Note: All product purchases are processed through our separate online store, The Oh Wow Shop. For information regarding the privacy practices, including data collection and use related to product purchases, please visit The Oh Wow Shop’s website and review its own Privacy Policy and Terms of Conditions. This Privacy Policy pertains solely to the collection and use of information on this Oh Wow Cleaners website for laundry service scheduling and related communications.
1. Information We Collect (Laundry Services Only):
We collect the following information related to our laundry services:
* Laundry Service Information: Name, address, email address, phone number, and laundry service order history (for scheduling and service fulfillment).
* Browsing Information: IP address, device information, browsing history, browser type, and operating system.
* Email Marketing Consent: Email address and an indication of whether you have opted-in to receive marketing emails (e.g., a checkbox or confirmation).
* Text Marketing Consent: Phone number and explicit confirmation of your consent to receive marketing text messages, including the date and time of consent.
2. How We Collect Your Information (Laundry Services Only):
We collect information when you:
* Create an account for scheduling laundry services.
* Schedule a pick-up, delivery, or drop-off for laundry.
* Subscribe to our newsletter (related to laundry services).
* Contact customer support regarding our laundry services.
* Use cookies on our website.
* Explicitly provide your phone number for text message marketing.
3. How We Use Your Information (Laundry Services Only):
We use your information to:
* Process and fulfill your laundry service requests (scheduling, pick-up, delivery).
* Provide customer support related to our laundry services.
* Send marketing emails and newsletters about our laundry services.
* Personalize your website experience related to laundry service.
* Improve our laundry services and website.
* Send text messages with service updates, promotions, and other relevant information (with explicit consent).
4. Data Sharing (Laundry Services Only):
We do not share, sell, or rent your personal information collected on this website with any third parties, regardless of the purpose. All information collected on this website is used solely for the purposes outlined in this Privacy Policy.
5. Marketing Communications (Laundry Services Only):
* Email Marketing: We may send you marketing emails about our laundry services and promotions with your consent. You can unsubscribe at any time by clicking the ‘unsubscribe’ link in the email or by contacting us.
* Text Marketing: We will only send you text messages if you have provided explicit consent. You can opt out of text marketing at any time by replying ‘STOP’ to any message.
6. Data Security:
We take reasonable steps to protect your data from unauthorized access. We use secure servers and encryption.
7. Data Retention (Laundry Services Only):
We keep your information for the following periods:
* Laundry service order history: 7 years.
* Inactive accounts: 2 years.
* Marketing email data: 1 year.
* Text marketing data: Until opt-out.
8. Your Rights:
You can:
* Access and correct your information.
* Delete your information.
* Opt-out of marketing emails.
* Opt-out of text marketing.
To exercise these rights, please contact us.
9. Cookies and Tracking:
We use cookies and similar tracking technologies, including Facebook Pixel and Google Conversion Tracking Pixel, to improve your browsing experience, analyze website traffic related to laundry services, measure the effectiveness of our marketing campaigns, and provide personalized advertisements related to laundry services.
* Cookies: These are small data files stored on your device that help us remember your preferences and activities.
* Facebook Pixel & Google Conversion Tracking Pixel: These tracking codes collect data about your interactions with our website for laundry service related information, and transmit this data to Facebook and Google for advertising and analytics purposes.
* Data collected includes page views, actions taken on the website, device and browser information, and demographic information as collected by Facebook and Google.
* This data is transmitted to Facebook and Google for advertising and analytics purposes.
* You can control cookies in your browser settings, but disabling them may affect website functionality.
* As we are in New York, we rely on implied consent for the usage of these pixels, by your usage of the website.
10. Legal Compliance:
We comply with applicable data protection laws, including GDPR, CCPA, and TCPA (for text messaging).
11. Policy Changes:
We may update this policy and will post changes on our website.
12. Contact Us:
If you have any questions, please contact us: