Order Processing & Confirmation:
– After placing your order, you will receive an order confirmation email.
– All orders are processed within 3 to 5 business days (excluding weekends and holidays).
– You will receive a notification email once your order has been shipped.
– A tracking code will be provided via email once your order has shipped.
Domestic Shipping Rates & Estimates:
– Charges for shipping will be displayed at checkout on our website/app.
– We currently only ship products within the U.S.A.
– We use UPS, FedEx, and USPS for shipping.
– Shipping typically takes 5 to 7 business days for delivery.
Local Delivery Rates and Estimates:
– We currently offer local delivery in Queens, NY.
– Charges for local delivery will be displayed at checkout on our website/app.
– Orders over $100 qualify for free local delivery.
– Next-Day Delivery: Available for a $6.99 fee.
– Same-Day Delivery: Available for a $9.99 fee.
In-Store Pickup:
– Free local pickup is available at 98-14 Northern Blvd, Corona, NY, 11368.
– Orders are typically ready within an hour for pickup.
– You will receive an email notification with pickup instructions.
– In-store pickup is available from 6:00 am to 10:00 pm, Monday to Sunday.
– Please bring your receipt or order confirmation email for pickup.
Order Status:
– Shipping Notification: You will receive an email with a tracking number when your order ships.
– Tracking Information: Allow 48 hours for tracking information to become available.
– Order Issues: If you do not receive your order within 8 to 10 business days, please contact us at info@ohwowcleaners.com or call us at (718) 504-6214 with your proof of purchase, full name, and order number.
Delivery Issues:
If your package is delayed or lost, please contact us at info@ohwowcleaners.com with your order details. We will work with the carrier to resolve the issue.