Thank you for choosing Oh Wow Cleaners (“we,” “our,” or “ours”) for your laundry needs and services. By utilizing our goods and services, you agree to the following policies and terms of service.
Products
We operate under a no refund/exchange policy, with refunds issued only upon request. Certain items and services are non-returnable,
– Perishable goods
– Custom products
– Gift cards
– Personal care items
– Services already rendered
– Hazardous materials, flammable liquids, or gas
If you have any questions about a specific item, feel free to contact us.
In-Store Purchases
Damaged items may be returned or replaced at no additional cost if reported immediately. Items must be returned on the same visit to be eligible for an exchange or refund. Once you leave the store, you are no longer eligible for an immediate refund.
Online Purchases
Any damage must be reported within 7 business days of delivery. If the damage occurred during transit, we will contact the shipping carrier and do our best to provide a replacement.
Please Note: We do not offer refunds for lost or stolen packages, but we will assist in resolving the issue with the carrier.
To be eligible for a return:
– The item must be in its original condition
– Unworn or unused
– With tags intact
– In the original packaging
– Accompanied by a receipt or proof of purchase
We are not responsible for items damaged or misplaced by the customer after purchase.
Once your return or damage claim is reviewed, we will notify you of the refund status via phone, text, or email.
Refund Processing
If approved, refunds will be issued within 7 – 10 business days to your original payment method. Please allow additional time for your bank or credit card provider to complete the process.
If you have not received your refund within 15 business days, please contact us.
Self-Service Wash
Use of self-service washers and dryers is at your own risk. We are not liable for lost, stolen, or damaged laundry caused by customer error.
We are also not responsible for personal belongings or valuables (e.g., earrings, cell phones, money) left in clothing or for any footwear (e.g., sneakers, boots) that may be lost or damaged in our machines.
Laundry Care & Satisfaction Policy
Drop-Off Policy
Please ensure all pockets and bags are thoroughly checked before drop-off. Items like lipstick, pens, nails, or other sharp/staining objects can damage clothing. We are not responsible for damage caused by items left in laundry, or for any damage or loss that occurs before your laundry is dropped off.
When picking up your laundry, please bring your receipt or order confirmation. For your protection, we may ask for identification or proof of order before releasing items.
If your laundry is damaged or lost while in our care, we will conduct a full investigation. If found responsible, we will offer a refund or compensation up to $100.00 USD, provided as cash or store credit, based on the item’s current market value.
We also stand behind our work with a 100% Customer Satisfaction Guarantee:
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If you’re unhappy with your order, contact us within 24 hours of pickup.
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We’ll offer a free rewash or a full refund—your choice.
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However, if a refund is issued, a second refund will not be available.
Important: If you include extra items (e.g., comforters, rugs, large blankets, etc.) or delicate/special-care items, please separate them and inform our staff. These items are subject to additional charges and will not be washed unless you confirm that you want them included.
Pick Up & Delivery Policy
The same care and responsibility apply to delivery orders as with in-store drop-off and pickup.
Customers must ensure all pockets and bags are checked before laundry is collected. We are not liable for any damage caused by items left inside clothing, or for issues occurring before pickup.
If there’s a problem with your order, please report it within 24 hours of delivery to be eligible for our 100% Satisfaction Guarantee:
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We will offer a free rewash or a full refund, whichever you prefer.
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Refunds will not be offered a second time.
Reminder: If you are sending extra or delicate items, please separate them and notify us in advance. These items carry an additional charge and will not be processed without your approval.
Contact Us
If you have any concerns or questions about these policies, please contact us at:
– Email: info@ohwowcleaners.com
– Phone: (718) 504-6214